1. Order Processing

Once an order is confirmed, our team will process the order and prepare the product for dispatch.

• Orders are generally processed after confirmation and payment verification, where applicable.
• Processing time may vary depending on product availability and order quantity.
• Large or bulk orders may require additional processing time.
• Customers may contact our team for the expected dispatch time before placing an order.

2. Shipping & Dispatch

Products are dispatched using an appropriate courier, transport service or logistics provider depending on the product, quantity and delivery location.

3. Delivery Time

Estimated delivery time depends on the destination, product availability, courier service and other transportation conditions.

• Metro and major cities may receive orders faster.
• Delivery to remote or difficult-to-service areas may take additional time.
• Bulk and heavy products may have different delivery timelines.
• Delivery timelines are estimates and are not always guaranteed.

4. Shipping Charges

Shipping charges may be calculated based on product weight, dimensions, quantity and delivery location.

For some products, shipping may be included in the quoted price. For other products, shipping charges may be communicated separately before order confirmation.

5. Order Confirmation

For certain products, especially industrial products, machinery, tools or bulk quantities, our team may contact the customer to confirm product availability, quantity, shipping charges and delivery details.

6. Delivery Delays

Delivery may sometimes be delayed because of circumstances beyond our control.

• Weather conditions
• Transportation or logistics issues
• Public holidays
• Natural events or other unforeseen circumstances
• Incorrect or incomplete delivery information

7. Incorrect Address

Customers are responsible for providing a complete and accurate delivery address and contact details.

If an order cannot be delivered because of an incorrect, incomplete or unavailable address, additional shipping charges may apply for re-delivery.

8. Damaged Package

If the package appears damaged at the time of delivery, customers are advised to check the product carefully and contact AunMart.com as soon as possible if there is any issue.

9. Bulk & Heavy Products

Industrial products, machinery, welding equipment, power tools and other heavy or bulky products may require special transportation arrangements.

Shipping charges and delivery timelines for such products will be communicated to the customer before confirmation, where applicable.

10. Delivery Location

AunMart.com primarily serves customers across India. Delivery availability depends on the product and the serviceability of the destination.

11. Contact Us

If you have questions about shipping, delivery charges, dispatch status or delivery timelines, please contact our team.