1. Returns

We accept return requests for eligible products subject to the conditions mentioned below.

• The product must be unused and in its original condition.
• The product should be returned with its original packaging, accessories and documents, where applicable.
• The product should not be damaged due to misuse, improper installation or handling by the customer.
• Return requests should be raised within the applicable return period communicated at the time of purchase.

2. Damaged or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact us as soon as possible after delivery.

We may request photographs, videos or other information to verify the issue before approving a return or replacement.

3. Non-Returnable Products

Certain products may not be eligible for return because of their nature, usage, customisation or other applicable conditions.

4. Refunds

Once a returned product is received and inspected, we will review the request and inform you whether the refund is approved.

If approved, the refund will be processed using the applicable payment method or another mutually agreed method.

5. Return Shipping

Depending on the reason for the return, return shipping charges may be applicable.

If the product is received damaged, defective or incorrect, please contact our team before sending the product back.

6. Refund Processing Time

Refund processing time may vary depending on the product, verification process and payment method used.

Once the refund has been initiated, the time taken for the amount to reflect in your account may depend on your bank or payment provider.

7. Order Cancellation

Customers may contact AunMart.com to request cancellation of an order before it has been processed or dispatched.

Once an order has been dispatched, cancellation may not be possible and the applicable return process may need to be followed.

8. Product Warranty

Products that come with a manufacturer warranty will be subject to the respective manufacturer's warranty terms and conditions.

Warranty claims may need to be handled directly with the manufacturer or authorised service centre, depending on the product.

9. Return Approval

AunMart.com reserves the right to inspect returned products and determine whether the product meets the applicable return conditions.

Products that do not meet the return conditions may be rejected and returned to the customer.

10. Contact Us

If you have any questions regarding returns, refunds, cancellations or replacements, please contact our team.